Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept returns once a delivery has been completed. If your order arrives damaged or incorrect, please contact our support team within 24 hours for a full replacement or store credit.
Inspect Your Order
Upon delivery, please examine your bakery items immediately to ensure everything has arrived in perfect condition and matches your order details.
Document Issues
If you notice any damage or errors, take clear photographs of the packaging and the product to help our quality control team assess the situation.
Contact Support
Email our customer service team at [email protected] with your order number and the photos within 24 hours of receipt.
Resolution Process
Our team will review your claim and, if approved, will arrange for a fresh replacement to be sent out or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing